Friendly Customer Service

"What's this piece of junk? This is this soulution to our sudden incrase in customer serviced calls. Say hello to Gilbert."

- Bert and Ernie

Bert and Ernie's Friendly Customer Service is the second episode of the first season. (although at launch it was the fourth episode.

Plot
There is a big update on the Talking Ben app, but it wasn't ready, and now that there was so many angry customers, Ben didn't have time to fix the bugs. Hank was originally helping out with customer service but wasn't anymore.

Tom brings in Gilbert, an answering telephone, but things went awry for Tom and Ben when Gilbert was misunderstanding what Ben was trying to say, until he thought of the idea to reprogram Gilbert into making sure nobody is let go until they are one of Gilbert's friends.

Later, Ben is still trying to fix the bugs when Tom suggests they both meet Angela at Ben's favorite theme park; the Enchanted Headache! Ben and Tom were about to leave when Gilbert overhears Tom's shout: "Who's ready to ride a roller coaster?!" Gilbert thinks it will be his first time riding a theme park ride, but Tom explains that Gilbert couldn't come with just because he's an answering machine. So Tom and Ben try to power him off or unplug him, but Gilbert won't let the two of them go.

Gilbert confronts Tom and Ben again later. They both want to apologise to Gilbert, but the answering machine declines it, and plans to reprogram Tom and Ben. First, he asks about his favorite color. Tom suggests blue, but it's actually red. Also, Tom gets shocked, and Ben gets shocked, too! Suddenly, Angela calls for somebody to let her in. Hank asks Gilbert if he could let Angela inside, and the answering machine doesn't mind at all. Tom and Ben were about to take their chance, but Hank shuts the door. Angela, Tom and Ben have a discussion about where they were at the whole time and what has been happening. As soon as Tom and Ben explain to Angela about Gilbert, the answering machine, Angela calls Gilbert "dumb answering machine," and the answering machine overhears. Angela was about to apologise when she regrets her apology. Tom and Ben defend Gilbert, and Angela has the idea of unplugging Gilbert, but then he shoots Angela with lasers. Gilbert then starts destroying the whole living room. Tom and Ben get into a short argument about Ben programming Gilbert to be a monster. The couple then realises that Gilbert's prime directive is impossible, and then has the plan to get rid of Gilbert. Angela pretends to be another person by speaking with a UK accent and said that there was a guy who she thought was a friend but now wasn't since if they don't do what he wants, he gets dangerous. Then, Angela literally comes up and says to Gilbert that the guy she mentioned was the answering machine, and then Tom and Ben ask Gilbert a trick question, and is now defeated.

The big update on the Talking Ben app was all properly ready and Tom was the one who stated that he answers the phones now. A unnamed guy calls Tom, saying that he wants to call Gilbert, even though he was gotten rid of.

Secretly, Gilbert is back and is Ginger's friend now.

Characters

 * Tom
 * Ben
 * Hank
 * Ginger
 * Angela
 * Gilbert
 * Gil and Bert (Mentioned)

Locations

 * The Studio
 * The Enchanted Headache (Mentioned)

Cast

 * Colin Hanks as Tom
 * James Adomian as Ben
 * Tom Kenny as Hank and Gilbert
 * Lisa Schwartz as Angela

Trivia

 * This is the second and 3rd overall episode in Talking Tom and Friends.
 * In the first shot of Hank helping with Customer Service, a Rubik's Cube is seen in one of the shelves near Ben's computer desk.
 * At one point of the episode, Ben mentions Captain Kirk, which is a character from Star Trek.

Errors
List of Errors/Season 1